Frequently Asked Questions
Quick answers to common questions about CollectLogix.
CollectLogix supports a wide range of collectible categories:
- Coins & Currency: US, world, and ancient coins; paper money
- Trading Cards: Sports cards, Pokemon, Magic: The Gathering, Yu-Gi-Oh, and more
- Stamps: Worldwide philatelic collections
- Precious Metals: Gold, silver, platinum, and palladium
- Comics & Manga: Certified and raw comics
- Vinyl Records: With Discogs integration
- Custom Items: Track anything with custom fields
All categories are available on every subscription tier, including Free.
Yes, security is our top priority. We implement:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Multi-Factor Authentication (MFA) support
- Regular security audits and penetration testing
- SOC 2 compliance practices
We strongly recommend enabling MFA to protect your account.
Our AI, powered by Google Gemini Pro Vision, provides highly accurate identifications for most common collectibles. However, AI identification is an estimation tool, not a certification service.
The confidence score indicates the AI's certainty - higher scores (80%+) are generally reliable, while lower scores suggest you should verify the results. For valuable items, we always recommend professional authentication from services like PCGS, NGC, or PSA.
Yes! Our mobile apps (iOS and Android) support offline mode. You can:
- View your entire collection offline
- Add and edit items while offline
- Take photos for later AI identification
Changes automatically sync when you reconnect to the internet. Some features like live pricing and AI identification require an internet connection.
You can cancel your subscription at any time:
- Go to Account Settings
- Click "Subscription"
- Click "Cancel Subscription"
- Confirm your cancellation
Your access continues until the end of your current billing period. Your data is retained so you can resubscribe later. If you want to delete your account and data entirely, you can do so in Account Settings.
Yes, we offer a 30-day money-back guarantee for new subscribers. If you're not satisfied within 30 days of your initial purchase, contact support for a full refund.
After 30 days, subscriptions are non-refundable but you can cancel anytime to prevent future charges.
Yes, Pro and Dealer plans support data import from:
- CSV files
- Excel spreadsheets
- JSON format
We provide import templates to help you format your data. For large collections or complex migrations, contact our support team for assistance.
Yes, API access is available on Pro and Dealer plans:
- Pro: Read-only API access
- Dealer: Full read/write API access
Our REST API allows you to integrate CollectLogix with your own applications, websites, or workflows. API documentation is available in your account dashboard.
We aggregate pricing data from multiple trusted sources:
- Precious Metals: Real-time spot prices from Metals-API
- Coins: PCGS Price Guide, Greysheet
- Trading Cards: PSA, TCGPlayer
- Vinyl: Discogs
Prices are updated regularly (real-time for metals, daily for collectibles). Note that market prices are estimates and actual sale prices may vary.
Yes, you can make collections public with a shareable link. You control:
- Which collections are public or private
- Whether to show or hide pricing information
- Custom public URLs (slugs)
Public collections are great for showing off your collection, creating want lists, or sharing with potential buyers.